Trade Name: EVE HUB

EVE HUB is operated by:

Bio Famixia Health And Wellness

Location: Cairo, Egypt
Commercial Registration No.: 280628
Tax Registration No.: 773-996-532
Email: info@evehubeg.com
WhatsApp: 01070308200

Throughout these Terms, references to EVE HUB, we, us, our, or the Company refer to EVE HUB and its operating business, as applicable.

These Terms apply to:

• Browsing and using the EVE HUB website.
• Creating and managing customer accounts.
• Purchasing products.
• Orders, shipping, and delivery.
• Available payment methods.
• Promotions and discounts.
• Communications with customer service.
• Reviews and user-submitted content.
• Exchanges, returns, and refunds.
• Any other services provided through the website.

Other policies published on the website form an integral part of these Terms.

Where a separate policy contains provisions specifically addressing a particular matter, such as shipping or returns, the more specific policy will apply to that matter, subject to applicable law.

Anyone may generally browse the website.

However, purchases and transactions must be completed by a person who has the legal capacity to enter into the relevant transaction.

If a user is under 18 years of age, purchases must be made under the supervision and with the consent of a parent or legal guardian.

The person placing the order is responsible for the accuracy of the information provided during the transaction.

Customers may create an EVE HUB account. Purchases may also be completed without creating an account where guest checkout is available.

Account holders are responsible for:

• Providing accurate and up-to-date information.
• Maintaining the confidentiality of their login details.
• Not sharing their password with unauthorized persons.
• Using the account only for lawful purposes.
• Informing us if they suspect unauthorized access to their account.

We may take reasonable protective measures, including identity verification or temporary account suspension, where there are reasonable indications of unauthorized access, fraud, or misuse.

Customers are responsible for ensuring that the information they provide is correct, including:

• Name.
• Phone number.
• Delivery address.
• Governorate and area.
• Order information.
• Any other information required to complete the transaction.

EVE HUB is not responsible for consequences directly resulting from incorrect or incomplete information provided by the customer, such as delivery delays or failed delivery attempts.

Where reasonably possible, we will assist customers in correcting information before the order is processed.

We make reasonable efforts to present product information clearly and accurately, including, where available:

• Product name.
• Size or weight.
• Images.
• Usage instructions.
• Key ingredients.
• Product type.
• Routine placement.
• Relevant suitability or usage information.

Manufacturers may, however, update certain product details without prior notice to us, including:

• Packaging design.
• Outer carton appearance.
• Fonts or colors.
• Labels.
• Information layout.
• Barcode.
• Market or country version.
• Batch number.
• Certain packaging details.

Accordingly, non-material differences in packaging do not necessarily indicate that a product is different or inauthentic.

We make reasonable efforts to display images that represent products as accurately as possible.

However, colors and appearance may vary slightly due to:

• Phone or computer screens.
• Display brightness settings.
• Photography conditions.
• Packaging updates.
• Differences between production batches.

Where a manufacturer has updated the packaging while keeping the product itself unchanged, the customer may receive the latest available packaging version.

Product authenticity and integrity are fundamental priorities for EVE HUB.

We take genuine authenticity concerns seriously and may review available indicators including:

• Barcode.
• Batch number.
• Supplier information.
• Packaging characteristics.
• Distribution market.
• Differences between production batches.
• Official packaging updates.

A limited difference in packaging, fragrance, color, or texture does not by itself conclusively establish that a product is inauthentic, as variations may occur between production batches, markets, or manufacturer updates.

Each case will be assessed based on the overall available evidence and information.

Information published by EVE HUB relating to skincare, haircare, bodycare, routines, ingredients, or product selection is intended to provide general information and assist customers in understanding products.

Such information does not constitute:

• A medical diagnosis.
• A medical prescription.
• A substitute for professional medical advice.
• A guarantee of a specific result.

Individual responses to products vary according to skin or hair characteristics, personal circumstances, usage, other products used, and numerous other factors.

Beauty and personal care products may contain ingredients that are unsuitable for certain individuals.

Customers are responsible for reviewing product ingredients, instructions, and warnings where they have known allergies, sensitivities, or relevant conditions.

An individual sensitivity or allergic reaction to an otherwise compliant product does not automatically establish that the product itself is defective.

Where there are objective indications of a product defect, the matter will be reviewed in accordance with our Returns, Exchanges & Refund Policy and applicable legal rights.

Prices displayed on the website are those available at the time of browsing and may change for future orders due to:

• Price updates.
• Promotions.
• Discounts.
• Supplier changes.
• Marketing campaigns.
• System updates.

A later price change does not affect a previously completed valid transaction, except where permitted by law or where an obvious error requires review before final acceptance of the order.

Despite our efforts to review the website, an exceptional technical or human error may result in:

• An obviously incorrect price.
• An unintended discount.
• An incorrect quantity.
• Incorrect product information.
• An error affecting a promotion.

If a material and obvious error is identified before the order is finally accepted or fulfilled, we may place the order on hold and contact the customer to explain the situation.

The customer may then, where applicable, choose to proceed based on the correct price or information if the offer remains available, or cancel the order and receive any amount legally due.

This provision is not intended to allow the arbitrary alteration of a valid price that has already been agreed.

The appearance of a product on the website or its addition to a shopping cart does not always guarantee final reservation of stock.

A product may become unavailable due to:

• Simultaneous purchases.
• Inventory synchronization errors.
• Damage discovered during order preparation.
• A problem identified with a unit before dispatch.
• Operational updates.

If a product becomes unavailable after an order has been placed, we will contact the customer to explain the available options.

Where payment has already been made for an unavailable product, any amount due will be handled in accordance with applicable law and the payment method used.

Submitting an order through the website constitutes a request by the customer to purchase the selected products.

Before fulfillment, an order may be subject to:

• Information review.
• Phone number verification.
• Address verification.
• Stock availability checks.
• Payment review.
• Fraud screening.
• Customer confirmation.

An order may remain under review during its initial stages until it has been confirmed in accordance with our operating procedures.

Orders may be confirmed through:

• Messages.
• WhatsApp.
• Phone calls.
• Another approved electronic communication method.

In some cases, we may need to contact the customer before preparing or dispatching an order.

If we are unable to reach the customer in accordance with our Shipping & Delivery Policy, the order may be cancelled pursuant to the procedures described in that policy.

If a customer wishes to modify:

• A product.
• Quantity.
• Address.
• Phone number.
• Delivery details.
• Any other order information.

The customer should contact us as early as possible.

We cannot guarantee that changes can be made after order preparation has started or after the shipment has been handed over to the courier.

Additional actual costs may apply where a late modification creates additional shipping or operational expenses.

A customer may request cancellation before the order reaches a stage where fulfillment can no longer reasonably be stopped.

If the order has already been handed over to the courier and the customer subsequently chooses to refuse or cancel it without an error attributable to EVE HUB, the customer may be responsible for actual shipping costs in accordance with our Shipping & Delivery Policy and applicable law.

Customers will not be charged costs resulting from a verified error attributable to EVE HUB.

To the extent permitted by law, EVE HUB may refuse, suspend, or request additional verification for an order where reasonable grounds exist, including:

• Incorrect or contradictory information.
• Suspected unauthorized use of a payment method.
• Fake or non-genuine orders.
• Suspected fraud.
• Repeated misuse of Cash on Delivery.
• Repeated refusal of confirmed deliveries without legitimate reason.
• Misuse of promotions or discount codes.
• An unresolved financial dispute relating to a previous order.
• A documented pattern of misuse of website policies.

Depending on the circumstances, future measures may include:

• Requiring advance payment.
• Restricting Cash on Delivery.
• Requiring additional verification.
• Restricting certain account or service features.

Such measures will be based on legitimate operational or security reasons and will not be applied arbitrarily.

The payment methods actually available to the customer will be displayed during checkout.

Depending on what is enabled on the website from time to time, available methods may include:

• Cash on Delivery.
• Bank cards.
• Electronic payment methods.
• Installment or financing services provided by approved third parties.

Payment methods may be added, suspended, or removed without creating an obligation to maintain any particular payment method permanently.

When electronic payments are enabled, sensitive payment information is processed by the relevant payment gateway, financial institution, bank, or authorized payment service provider.

EVE HUB will not ask customers to send the following through WhatsApp or email:

• Full bank card number.
• Card PIN.
• Card security code.
• Online banking passwords.
• Confidential verification codes.

Electronic payment transactions may also be subject to the terms and procedures of the relevant bank or payment service provider.

In certain cases, a banking transaction may appear as pending or an amount may be temporarily reserved without the order appearing as fully paid in our systems.

In such circumstances, it may be necessary to review:

• Transaction reference.
• Order status.
• Payment gateway information.
• The relevant bank or payment provider.

A screenshot alone does not necessarily constitute final proof that financial settlement has been completed where the transaction remains pending with the payment provider.

We will assist the customer in reviewing the transaction based on the information available to us.

Where installment or financing services are made available, they are provided through independent financial companies or service providers.

Customers may be subject to that provider's own terms, including:

• Credit approval.
• Installment periods.
• Fees.
• Credit limits.
• Required documents.

Unless expressly stated otherwise, EVE HUB does not make the final credit approval decision.

EVE HUB may from time to time offer:

• Discount codes.
• Seasonal promotions.
• Direct discounts.
• Free shipping.
• Gifts.
• Buy-one-get-one offers.
• Bundles.
• Personalized offers.

Each promotion is subject to its specific published terms.

A promotion or discount may be cancelled or refused where reasonable evidence indicates:

• Creation of multiple accounts to bypass usage limits.
• Repeated use of different information by the same person to improperly obtain a promotion.
• Order manipulation.
• Fraudulent use of codes not intended for the customer.
• Clear and deliberate exploitation of a technical error.

Each case will be assessed according to its circumstances and applicable law.

Any free product or gift provided as part of a promotion:

• Cannot be exchanged for cash unless expressly stated otherwise.
• Remains subject to the conditions of the original promotion.
• May need to be returned where returning paid products causes the customer to no longer qualify for the promotion.

Further details are set out in our Returns, Exchanges & Refund Policy.

All orders are subject to the Shipping & Delivery Policy published on our website.

That policy includes information relating to:

• Delivery areas.
• Shipping fees.
• Estimated delivery times.
• Order confirmation.
• Delivery attempts.
• Refusal of delivery.
• Inspection upon delivery.
• Shipment issues.
• Circumstances beyond our reasonable control.

The Shipping & Delivery Policy forms an integral part of these Terms.

Published delivery periods are estimated timeframes and do not constitute an absolute guarantee of delivery on a specific day or at a particular hour unless expressly agreed otherwise.

Delivery may be affected by circumstances including:

• Seasonal demand.
• Public holidays.
• Courier workload.
• Weather conditions.
• Road conditions.
• Security circumstances.
• Government decisions.
• Force majeure events.

We will make reasonable efforts to follow up on delayed shipments and assist in resolving them.

Where the courier permits inspection at the time of delivery, such inspection must remain within the limits set out in our Shipping & Delivery Policy.

Customers may not open:

• Factory shrink wrap.
• Security seals.
• Protective stickers.
• Factory-sealed packaging.
• Original cartons sealed by the manufacturer.

for the purpose of pre-acceptance inspection where doing so would compromise the integrity, hygiene, security, or resale condition of the product.

All exchange, return, and refund requests are governed by the Returns, Exchanges & Refund Policy published on our website.

That policy forms an integral part of these Terms.

Nothing in these Terms or in our returns policy is intended to exclude or waive any mandatory consumer right that cannot legally be waived.

Due to the nature of beauty and personal care products, opening:

• Factory shrink wrap.
• Security seals.
• Protective stickers.
• Protective covers.
• Original tamper-evident packaging.

may make a product ineligible for a standard change-of-mind return because of hygiene, safety, product integrity, and the inability to guarantee that the contents have not been tampered with.

Complaints involving a genuine defect or non-conformity will be reviewed separately in accordance with applicable law and the customer's mandatory legal rights.

Collection of a returned product by the courier does not constitute final approval of the return or refund.

Once returned to EVE HUB, the product may be inspected, including where relevant:

• Barcode.
• Batch number.
• SKU.
• Packaging.
• Shrink wrap.
• Security seals.
• Labels.
• Cap or closure.
• Contents.
• Gifts.
• Accessories.
• Signs of use.
• Signs of opening or resealing.
• Whether the returned product matches the product originally dispatched.

The final decision will be made based on the product's condition, the applicable policy, and applicable law.

EVE HUB will not accept attempts to return:

• A different product.
• Packaging different from what was originally dispatched.
• A non-matching barcode.
• A product whose contents have been substituted.
• A tampered product.
• Packaging that has been misleadingly resealed.
• An unjustifiably incomplete product.

Where there is credible evidence of deliberate fraud, substitution, or tampering, EVE HUB reserves the right to reject the claim and take lawful measures to protect its rights.

To the extent necessary and permitted by law, EVE HUB may retain records that help document the condition and history of an order or transaction, including:

• Order details.
• Preparation records.
• Order preparation photographs where available.
• Shipment information.
• Waybill or tracking number.
• Product information.
• Barcode or batch details where documented.
• Customer communications.
• Photos or videos submitted in connection with a complaint.
• Findings from inspection of returned products.

Personal data associated with such records will be handled in accordance with our Privacy Policy and applicable law.

Where a customer has a documented pattern of:

• Confirming orders and repeatedly refusing delivery.
• Repeatedly failing to respond to the courier.
• Providing incorrect addresses.
• Placing non-genuine orders.

EVE HUB may restrict Cash on Delivery for future orders or require advance payment, to the extent permitted by law.

Where the website permits product reviews, reviews must reflect a genuine experience and must not contain:

• Abuse or offensive language.
• Personal information belonging to another person.
• Illegal content.
• Harmful links.
• Unauthorized advertising.
• Fraudulent or misleading claims.

We may remove content that violates these rules.

We will not remove a genuine review merely because it is negative, provided that it complies with the applicable rules.

Where a customer sends a photo, video, or other content for the purpose of:

• Reviewing a complaint.
• Documenting an issue.
• Receiving customer support.

We may use that content internally to the extent reasonably necessary to investigate, document, and resolve the case.

Submitting such content does not automatically grant EVE HUB the right to use the customer's image or content in public advertising without the appropriate consent or other lawful basis.

All rights relating to original content owned by EVE HUB, including where applicable:

• The EVE HUB name.
• Logo.
• Designs.
• Original written content.
• Graphics.
• Educational content.
• Original website layout and organization.
• Our marketing materials.

remain the property of their respective rights holders and may not be copied or commercially reused without authorization.

Names, trademarks, and materials belonging to product manufacturers and other brands remain the property of their respective owners.

The website and services must not be used for:

• Fraud.
• Impersonation.
• Intentionally providing false information to cause harm.
• Use of a payment method without authorization.
• Attempting to hack the website.
• Disrupting the website or services.
• Introducing malicious software.
• Unauthorized access to data.
• Circumventing security procedures.
• Any unlawful activity.
• Abuse of promotions or ordering systems.
• Automated collection of data in a manner that harms the website or the rights of others.

We may use reasonable technical and operational measures to protect the website and our customers, including:

• Fraud prevention systems.
• Order verification procedures.
• Detection of abnormal activity.
• Access restrictions where malicious activity is suspected.

Users may not attempt to bypass security measures or test the website's systems without authorization.

Certain aspects of EVE HUB's services depend on independent third parties, including:

• Couriers.
• Banks.
• Payment gateways.
• Installment providers.
• Ecommerce platforms.
• Hosting providers.
• Communication services.
• Technical service providers.

EVE HUB remains responsible for its own obligations, while certain aspects of a third party's service may be governed by that third party's own terms and procedures.

EVE HUB may include links to third-party websites, platforms or services for convenience or additional information. These external websites are operated independently and may have their own terms, privacy policies and practices. EVE HUB is not responsible for the content, availability, security or practices of third-party websites, except where responsibility cannot legally be excluded. Customers should review the relevant third-party terms and policies before using those services.

EVE HUB remains responsible for obligations imposed on it by applicable law.

To the extent permitted by law, EVE HUB will not be responsible for loss or damage resulting directly from:

• Use of a product contrary to its instructions.
• Improper storage after delivery.
• Use of a product after its expiry where the customer has stored or retained it improperly.
• Combining products or ingredients in a manner that is not recommended.
• An unexpected individual reaction to an otherwise compliant product.
• Incorrect information provided by the customer.
• Unauthorized use of a customer's account resulting from the customer's failure to protect login information.
• Circumstances beyond EVE HUB's reasonable control.

Nothing in this section excludes any liability that cannot legally be excluded.

Any description of expected results or estimated timelines appearing on the website is provided for general guidance and does not constitute an individual guarantee.

Results may vary depending on:

• Skin characteristics.
• Hair characteristics.
• Age.
• Severity of the concern.
• Consistency of use.
• Method of use.
• Other products used.
• Environmental and personal factors.

Purchasing a particular product does not guarantee identical results for all users.

EVE HUB will not be considered in breach merely because of a temporary delay or inability to perform an obligation caused by circumstances beyond its reasonable control, such as:

• Natural disasters.
• Severe weather.
• Road closures.
• Security events.
• Communications outages.
• Government decisions.
• Widespread courier disruptions.
• Major payment system outages.
• Similar events that cannot reasonably be anticipated or prevented.

We will make reasonable efforts to resume normal service and minimize disruption once the relevant circumstances have ended.

We encourage customers to contact us first when a problem arises so that we have an opportunity to review and resolve it directly.

Customers may contact us through:

WhatsApp: 01070308200
Email: info@evehubeg.com

Each complaint will be reviewed based on its individual circumstances, available evidence, our published policies, and applicable legal rights.

EVE HUB takes every genuine customer claim seriously.

At the same time, we reserve the right to protect the business where reliable evidence indicates:

• Knowingly false claims.
• Product substitution.
• Fabricated or altered photographs or documents.
• Tampering with product contents.
• Obtaining a refund while unlawfully retaining the product.
• Providing misleading information for the purpose of obtaining an improper benefit.

Appropriate measures may include rejecting the claim, retaining relevant evidence and records, restricting certain payment methods or services in the future, and taking lawful action where necessary.

Where a customer initiates a chargeback or payment dispute through a bank or payment provider, EVE HUB may submit order records and relevant evidence to the bank or payment provider to the extent necessary to respond to the dispute.

A customer may not receive duplicate reimbursement for the same transaction from both EVE HUB and a bank or payment provider.

Failure by EVE HUB to exercise a particular right immediately does not constitute a permanent waiver of that right.

Likewise, providing an exceptional solution to a customer in a particular case does not create an obligation to provide the same exception in every future case.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that will not automatically invalidate the remaining provisions.

The remaining Terms will continue to apply to the maximum extent permitted by law.

These Terms are intended to regulate the relationship between EVE HUB and its customers clearly and fairly.

They are not intended to remove, waive, or restrict any mandatory legal right that cannot lawfully be waived.

Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail.

EVE HUB may update these Terms from time to time due to:

• Changes in applicable law.
• Website development.
• New payment methods.
• New services.
• Operational changes.
• Improvements to security procedures.

The updated version will be published on the website together with the date of the latest update.

Changes will not be applied retrospectively to remove rights that have already arisen under an earlier transaction, except to the extent permitted by law.

These Terms & Conditions are governed by the laws in force in the Arab Republic of Egypt.

Any mandatory rights granted to consumers under Egyptian law remain applicable regardless of any other wording in these Terms.

For any questions regarding these Terms & Conditions:

EVE HUB

Operated by:
Bio Famixia Health And Wellness

Commercial Registration No.: 280628
Tax Registration No.: 773-996-532
Location: Cairo, Egypt
WhatsApp: 01070308200
Email: info@evehubeg.com