Privacy Policy

Trade Name: EVE HUB

EVE HUB is operated by:

Bio Famixia Health And Wellness

Location: Cairo, Egypt
Commercial Registration No.: 280628
Tax Registration No.: 773-996-532
Email: info@evehubeg.com
WhatsApp: 01070308200

This Privacy Policy applies when you:

• Visit or use the EVE HUB website.
• Create an account.
• Purchase as a guest.
• Place or track an order.
• Contact customer service.
• Request a return or exchange.
• Subscribe to marketing communications.
• Use tools or services available through the website.

Depending on how you use our website, we may collect information reasonably necessary to provide our services, including:

• Name.
• Phone number.
• Email address.
• Delivery address.
• Account information and saved addresses.
• Order details and purchase history.
• Payment method and transaction status, without storing complete bank card information ourselves.
• Shipping and delivery information.
• Messages, inquiries, and complaints.
• Photos or videos you submit in connection with a complaint or product review.
• Choices you make when using routine-building or concern-based shopping tools.
• Certain technical information relating to your use of the website.

We aim to collect only information that is appropriate for the purpose for which it is needed.

Our website or technical service providers may automatically collect certain information, such as:

• Internet Protocol address.
• Device and browser type.
• Operating system.
• Pages visited.
• Time of visit.
• Referral source.
• How you interact with the website.
• Certain technical identifiers and cookie information.

This information may be used to operate and protect the website and to improve its performance and user experience.

We may use personal information where necessary to operate EVE HUB and provide our services, including to:

• Create and process orders.
• Confirm orders and communicate about them.
• Prepare and deliver products.
• Manage customer accounts.
• Provide customer support.
• Handle complaints, exchanges, and returns.
• Process refunds.
• Prevent fraud and misuse of our services.
• Protect the rights of customers and EVE HUB.
• Improve the website and shopping experience.
• Meet applicable legal, financial, and accounting obligations.
• Send marketing communications where the required consent or other lawful basis exists.

Providing information to complete an order does not automatically mean that you have agreed to its use for separate marketing purposes.

You may create an EVE HUB account to access account features and review your details and orders.

You may also purchase without creating an account where guest checkout is available.

In either case, we need to process the information necessary to fulfill the order, arrange delivery, and meet obligations associated with the transaction.

With your consent where required, we may send you promotions, news, new product updates, or discount codes through:

• WhatsApp.
• Email.
• SMS.
• Other marketing channels that may be lawfully introduced in the future.

Receiving marketing communications is not a condition of making a purchase.

You may ask us to stop marketing communications at any time through the available unsubscribe method or by contacting us.

Opting out of marketing does not prevent us from sending necessary service messages relating to an existing order, such as order confirmations or delivery updates.

Our website may use cookies and similar technologies to:

• Operate essential website functions.
• Maintain your shopping cart.
• Enable account login.
• Remember certain preferences.
• Protect the website.
• Measure and improve performance.
• Understand website usage.
• Measure advertising campaigns where marketing tools are enabled.

Where applicable law requires consent for particular tracking technologies, they will be handled in accordance with the relevant requirements and user choices available on the website.

When electronic payments are enabled, sensitive bank card information is processed by the bank, payment gateway, or authorized financial service provider.

EVE HUB will not ask you to send the following through WhatsApp or email:

• Your full bank card number.
• Card PIN.
• Card security code.
• Online banking passwords.
• Confidential verification codes.

Where installment or financing services are offered, information provided directly to the relevant provider may be subject to that provider’s own terms and privacy policy.

EVE HUB may receive only the information reasonably necessary to complete and manage the transaction.

We may share the minimum information reasonably necessary with service providers that help us operate our business and fulfill customer orders, including:

• Shipping and delivery companies.
• Banks and payment gateways.
• Installment providers where used.
• Ecommerce platform and hosting providers.
• Technical service providers.
• Communication and email services.
• Analytics, security, and fraud-prevention providers.
• Accountants or professional advisers where necessary.
• Government or judicial authorities where disclosure is legally required.

We aim not to provide a service provider with more personal information than it reasonably needs to perform its function.

EVE HUB does not sell customer databases or personal information to advertisers as a commodity.

Completing an order or contacting customer service does not automatically authorize us to use your information for an unrelated marketing purpose without the required lawful basis or consent.

Some technical services used to operate an ecommerce business may rely on service providers or technical infrastructure located outside Egypt.

Where personal information is transferred or processed outside the Arab Republic of Egypt, it will be handled in accordance with applicable legal requirements and safeguards.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected or to meet legal, financial, accounting, fraud-prevention, dispute-resolution, or rights-protection requirements.

You may request deletion of your personal information where legally available.

However, certain records may need to be retained even after an account is deleted where necessary for:

• Evidence of a transaction.
• Tax or accounting obligations.
• A return or refund request.
• An existing complaint or dispute.
• Fraud prevention.
• Establishing, exercising, or protecting legal rights.

Information retained for such purposes will not be used for purposes incompatible with the reason for its retention.

We use appropriate technical and organizational measures designed to help protect personal information against:

• Unauthorized access.
• Loss.
• Unlawful use.
• Alteration or tampering.
• Unauthorized disclosure.

We also seek to limit access to personal information to persons or service providers that reasonably require it to perform their duties.

However, no electronic system can be guaranteed to be completely secure, and we therefore continue to review security measures appropriate to the nature of our services.

Subject to applicable laws and requirements, you may have the right, depending on the circumstances, to:

• Request information about or access to your personal data.
• Correct or update inaccurate information.
• Request deletion where legally available.
• Withdraw consent previously given.
• Object to certain forms of processing.
• Stop direct marketing communications.

To submit a privacy request, contact us at:

Email: info@evehubeg.com
WhatsApp: 01070308200

We may request appropriate information to verify the identity of the person making the request before taking action, in order to protect customer information against unauthorized access.

Purchases by persons under 18 years of age should be made under the supervision and with the consent of a parent or legal guardian.

We do not intentionally seek to collect children’s personal information for purposes that are unnecessary to the services we provide.

Where specific requirements or permissions apply to the processing of minors’ personal information, we will handle such information in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes, or the introduction of new payment methods, services, or website technologies.

The updated version will be published on our website and the “Last Updated” date will be revised where appropriate.

Personal information is handled subject to the laws and regulations applicable in the Arab Republic of Egypt.

For any questions or requests relating to privacy or your personal information, please contact:

EVE HUB
Operated by Bio Famixia Health And Wellness

Cairo, Egypt
Commercial Registration No.: 280628
Tax Registration No.: 773-996-532

Email: info@evehubeg.com
WhatsApp: 01070308200