You can contact us via WhatsApp regarding:

• Order confirmation or follow-up.
• Shipping or delivery inquiries.
• Product questions.
• Help choosing products or building your routine.
• Return or exchange requests.
• Reporting an issue with an order or product.
• Any general inquiry about EVE HUB.

Email

info@evehubeg.com

Email is recommended for inquiries that require additional details or supporting documents, as well as formal inquiries or complaints.

Company Location

Cairo, Egypt

EVE HUB is operated by:

Bio Famixia Health And Wellness

If Your Inquiry Is About an Existing Order

To help us review your order more quickly, please provide:

• Your order number.
• The name used when placing the order.
• The registered phone number.
• A clear description of your inquiry or issue.

If the issue relates to the condition of a shipment or product, we may ask for clear photos or videos to help us review the case.

Please keep the product, its packaging, carton, seals, and any related wrapping until the review has been completed.

If There Is an Issue With a Delivered Order

If the issue involves a missing item, incorrect product, breakage, leakage, visible damage, or another issue relating to the condition of the shipment, please contact us immediately and no later than 24 hours after receiving the order, in accordance with our Shipping & Delivery Policy.

The sooner you contact us and the clearer the supporting documentation is, the faster and more accurately we can review and resolve the case.

If You Need Help Choosing a Product

If you are unsure between several options, you can contact us and we will help you understand the differences and identify the most suitable choice for your needs.

You can also use the Shop by Concern and Start Your Routine sections on our website to explore products in a clearer and more organized way.

The information and assistance we provide do not constitute medical diagnosis. Where medical assessment is required, we recommend consulting a doctor.

Response Times

Messages and inquiries are answered during business hours as quickly as reasonably possible, depending on message volume.

Some cases, particularly those involving product inspection, returns, or issues requiring coordination with the shipping company, may require additional review time before a final response can be provided.

This allows us to assess each case carefully rather than giving a quick but incomplete or inaccurate answer.

Important for Your Security

Please rely only on the contact details and payment methods published on the EVE HUB website or communicated through our official channels.

EVE HUB will never ask you through WhatsApp or email for:

• Your account password.
• Your bank card PIN.
• Your card security code.
• Your full bank card number.
• Any confidential verification code related to your bank account.

If you receive any suspicious request claiming to be from EVE HUB, please contact us through the official details published on our website before taking any action.

Before Contacting Us About a Return or Exchange

Please review our Returns, Exchanges & Refund Policy before opening or using a product.

Opening factory shrink wrap, security seals, or original protective packaging may affect the product’s eligibility for a standard return depending on the nature and condition of the product.

Official Contact Information

EVE HUB
Operated by Bio Famixia Health And Wellness
Cairo, Egypt

WhatsApp: 01070308200
Email: info@evehubeg.com