Secure & Simple Payments.

You can pay for eligible orders in cash upon delivery.

The amount you pay will be the final confirmed order total, including any applicable shipping fees and discounts.

Please make sure someone is available to receive and pay for the order at the delivery address.

You can pay securely using Visa, Mastercard, and other supported bank cards available through our payment system.

The amount charged will be the final order total displayed and confirmed during checkout.

Card payments are subject to authorization and approval by your bank and the payment service provider.

If your payment is declined, please check with your bank or try another available payment method.

EVE HUB also offers installment payment options through available consumer finance providers, such as valU, Souhoola, and other supported providers.

Available providers, installment periods, eligibility, down payments, fees, and financing terms may vary depending on the provider and will be shown or confirmed when you choose the relevant payment option.

Approval of an installment plan is made by the financing provider according to its own eligibility requirements and terms.

EVE HUB does not determine or guarantee financing approval.

Some banks allow customers to convert card purchases into installment plans after completing a Visa or Mastercard transaction.

If your bank provides this service, you may contact your bank after completing your purchase to ask whether the transaction is eligible for installments.

Any:

• Installment period
• Interest rate
• Administrative fee
• Eligibility requirement
• Approval or rejection
• Early settlement condition

is determined entirely by your bank.

This installment arrangement is between you and your bank and is not an installment service provided or managed by EVE HUB.

A successful payment does not automatically mean that an order has already been shipped.

Your order may still go through normal order verification and preparation before dispatch.

If there is any issue with your payment, our team may contact you using the contact information provided with your order.

A payment may be declined or unsuccessful for reasons including:

• Insufficient balance or available credit.
• Bank restrictions.
• Incorrect card information.
• Transaction limits.
• Security verification requirements.
• Financing provider eligibility requirements.
• Temporary payment service issues.

If your transaction fails, you can try again or choose another available payment method.

For card or financing approval issues, you may also need to contact your bank or financing provider directly.

If a refund is approved according to our Returns, Exchanges & Refund Policy, payments made by bank card will normally be refunded through the appropriate original payment channel where applicable.

The time required for the refunded amount to appear may depend on the bank, payment processor, and card issuer.

EVE HUB cannot control additional processing time required by your bank after a refund has been successfully initiated.

If an order paid through a financing or installment provider becomes eligible for a refund, the refund will be processed according to the applicable payment and financing procedure.

The effect of the refund on:

• Remaining installments.
• Financing fees.
• Administrative fees.
• Payment schedules.
• Provider account balances.

is determined by the relevant financing provider.

For questions specifically related to your financing agreement, please contact the financing provider directly.

All prices displayed on EVE HUB are in Egyptian Pounds (EGP) unless clearly stated otherwise.

The final order amount may include:

• Product prices.
• Applied discounts or promotional offers.
• Shipping fees.
• Any other charges clearly displayed before the order is confirmed.

You will always be able to review the final order amount before completing your purchase.

Never share your:

• Card PIN.
• CVV security code.
• Banking password.
• One-Time Password (OTP).
• Online banking login details.

with EVE HUB customer service or anyone claiming to represent EVE HUB.

You should only complete payments through payment methods and instructions officially provided by EVE HUB.

If you experience a payment problem or have a question about your EVE HUB order, please contact our customer support team.

For delivery information, please review our Shipping & Delivery Policy.

For cancellations, returns, exchanges, and refund eligibility, please review our Returns, Exchanges & Refund Policy.